Frequently asked questions
All orders are processed within 10 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In response to COVID-19, your order may encounter a slight shipping delay— on average domestic orders are received with 4-5 business days! Thank you for understanding!
Domestic Shipping Rates and Estimates
For simple flat rate shipping: We offer $8 flat rate shipping within the USA.
We ship via UPS. We offer a vast ground network that allows you to ship to all 50 states and Puerto Rico quickly and economically. We offer cost-effective, guaranteed ground delivery within 1-5 business days for your more routine shipments, along with tracking information available 24/7 at no additional cost.
You can skip the shipping fees with free local pickup at 3711 Macomb St Nw Suite 3E Washington, DC 20016. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 10 to 14 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am to 5pm on Monday to Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All items purchased are final sale.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your damaged item to:
3711 Macomb St NW
Washington, DC 20016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.