Return/ Refund Policy

    Refunds, returns, and exchanges

     

    RETURN POLICY

    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

    RETURNS

    All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

    RETURN PROCESS

    To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


    District Maker

    3711 Macomb St NW

    Suite 3E

    Washington, DC 20016

    Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


    REFUNDS

    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


    EXCEPTIONS    

    The following items cannot be returned: 

    • Custom orders
    • Bulk orders

    For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

     Please Note

    •  A $5.00 restocking fee will be charged for all returns.       

    QUESTIONS


    If you have any questions concerning our return policy, please contact us at: 

    hello@districtmaker.com.